Outsourcing Services

Application Support and Maintenance Services

Application support and maintenance services are aimed to ensure that applications are highly available, reliable, and relevant to evolving business needs. Since 2007, ScienceSoft delivers full-range support and maintenance services for applications of different types and complexity.

Why ScienceSoft?


Key company numbers

years in software development
~ 500
successfully finished projects
0 +
full-time employees on board
of our revenue is generated from long-term contracts: from 1 to 10+ years

Highlights of our support services

Companies that rely on ScienceSoft’s support services

The Scope of Our Services

Application support

Resolution of identified issues of different complexity (from basic usage problems to application code/database defects).

Application maintenance

Note: with 700+ IT professionals aboard, the number and scale of application support and maintenance services provided can be quickly – from 1 day to 1 week –  changed based on your varying business needs.

Application support


Creating and maintaining detailed information for user self-service.

Guiding materials for users:


Solving basic application usage issues.


Fixing application configuration and infrastructure issues


Resolving application issues on the code level.

For custom applications:

Application maintenance

Application evolution

Introducing application enhancements.

For custom applications:

QA and testing

Ensuring the application quality and undisrupted functioning during the defects fixing, introduction of new app features and integrations.

Application performance management

Ensuring app stability and scalability.

Application security management

Ensuring the safety of business and customer data.

Compliance management

Monitoring and improving app compliance with industry-specific regulations and standards (e.g., HIPAA, GDPR, PCI DSS, GLBA)

Mitigation of the detected vulnerabilities affecting compliance.

CI/CD and DevOps implementation

Automating implementation of changes and new features.

Cloud resource management

Cloud consumption analysis, optimization, and maintenance.

Need Tailored App Support and Maintenance Services?

ScienceSoft can help you assemble the best fitting service package depending on the type, business criticality, and specific requirements of your applications.