IT Service Management consulting helps companies tune their IT processes in line with business wants and needs. With 13 years in IT Service Management, Vertscend offers a wide range of ITSM consulting and implementation services for businesses of any size and industry.
Integrating your ITSM solution with those of your vendors’ as well as configuring Service Level Management functionality and creating different task workflows for different vendors can help your company successfully manage your cooperation with multiple vendors. With Vertscend ITSM knowledge, your company can deal with overlapping areas of responsibility through establishing systematic problem management and paying extra attention to finding the root cause.
Vertscend team can configure a vendor assessment functionality to make vendor evaluation and ranking easy, convenient and compliant with your company’s workflows. This way, you can benefit from a better monitoring and ensure a high quality of IT services you deliver to users.
We can help you exploit IT employee performance information to measure KPIs for IT employees, assignment groups and regional units. It’ll make it easier to visualize performance trends and react to them.
With Financial Management functionality integrated into your ITSM solution, you can gain visibility into IT service costs, make the sources of IT costs evident, and reveal whether they stay within budget.
By designing and implementing Problem Management, our specialists can help your IT support analyze and root out the causes of similar incidents to prevent such incidents from occurring again. They can also implement and tune Event Management to help your ITSM specialists monitor your IT infrastructure health, uncover alarming events in it and prevent outages these events may cause. Problem and Event Management will help you achieve both high IT service availability and cost effectiveness.
We can help you import users, groups, companies, departments and locations into your instance, which will enable you to manage merges and acquisitions in an easy and convenient way. In case you need the scope of merges or acquisitions to be more comprehensive, Vertscend can perform required migrations or integrations to create a balanced ITSM-ecosystem for your companies.
Vertscend can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management and implement different workflows for different service units.
Our ITSM consultants can help you enhance users’ satisfaction by revealing the potential of service portals and Knowledge Management or setting up satisfaction surveys.